We want our staff to grow and develop in their role through lifelong learning. There are all sorts of ways to learn new things: by running small projects in close contact with customers, filling in for someone in a different job or working as an internal coach.
In the stores, it is common to try several different posts through natural job rotation. We are great believers in staff taking their experience from one job to another. Staff have primary responsibility for their own development, with managers offering support by allocating time and resources.